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Guide

How do I fix a failed or rejected post?

Read the reason on the card, fix the cause, press Reenable, and send it again.

  1. A failed post shows its reason right on the card in Review.
  2. “image aspect ratio … is not supported by Instagram: define a square crop on the photo and retry” means the photo is too tall for Instagram. The card offers “Set Instagram crop” (or “Adjust Instagram crop” if one exists): choose the square, save, then press Retry post.
  3. “missed its scheduled window while automatic posting was paused or the posting engine was offline: reschedule or post now” means the post’s time passed while posting was paused. Nothing is wrong with the post itself.
  4. Press Reenable. The post returns to Draft so you can adjust it (or not), approve, and stage again.
  5. In a hurry? After Reenable and approval, “Post now” publishes immediately instead of waiting for a slot.
Review: a failed post shows its reason and the Reenable button.
Review: a failed post shows its reason and the Reenable button.

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